Brandon L. – Score: 10
Customer Comments:
The one hour heating and air conditioning staff are very professional, they know what they are doing. They do a good job and get done in a timely manner. I was very appreciative of the phone calls reminding me of the appointment and to call to let me know when they were on their way. I also appreciated being explained what was done and any recommendations.

Kathy C. – Score: 9
Customer Comments:
Everyone who worked at our house were very careful not to create a mess. If something did happen, they were on top of it as soon as they could. Also, they were very nice about explaining what they were doing.

Jeremy S. – Score: 9
Customer Comments:
Technician was on time and able to come within 12 hours of phone call to One Hour 800 number. Technician answered questions and was willing to show me what he was doing, wasn’t secretive at all. Price seemed reasonable, prices were listed on paper, reduced vague descriptions and charges.

Deanna S. – Score: 10
Customer Comments:
Technicians were knowledgeable, politely did their job with no problems or delay. We are very pleased and will continue to trust in One Hour for all our ac/heating system services, as well as refer potential customers, most assuredly! Thanks again!

Tim P. – Score: 10
Customer Comments:
Service Tech found and fixed the problem quickly. He was also friendly, easy to talk to and very polite. I have used One Hour services for several years now and have always been happy with their work.

Ron D. – Score: 8
Customer Comments:
All was well on the installation of the new AC compressor except for some small damage to an area of my grass newly installed last summer. Your local dealer has promised to replace and repair and once done, I expect to be completely satisfied.

Peggy K. – Score: 10
Customer Comments:
Over the years we’ve had a great relationship with your company. The men you’ve sent have been friendly and honest. Your assistance has always been prompt and reliable. Thank you!

Gary M. – Score: 9
Customer Comments:
I listed you as a 9 instead of 10 since your answering service mislead me and did not dispatch technician as promised over the weekend. This was after 3 phone calls to them and each time I was assured technician would be there on Saturday. Your technician that repaired AC on MONDAY did an excellent job and made up the difference.

Emma Galindo – Score: 10
Customer Comments:
Fast, knowledgeable, explains problem, friendly, professional, satisfied with the work, has parts that are needed.

Audrey M. – Score: 10
Customer Comments:
Our technician was personable, professional, and helpful. I felt that he dealt with us fairly and honestly. I was also pleased with the quick service as well as the phone operator’s professionalism and courtesy. It was a very good experience.

Donna T. – Score: 10
Customer Comments:
Super Great group of people you have. Wish other companies had employees of this character. Nice, Kind, Courteous, Very Knowledgeable about the product. Generally interested in the our wellbeing and comfort. These folks took their time to explain the operation of the a/c-heat pump unit & the OxyQuantum Unit. Please give our most grateful thanks to the crew.

Bill B. – Score: 10
Customer Comments:
He was on time and nice to deal with and diagnosed the problem quickly and had the part on his truck and didn’t have to waste my time or his running around town to pick it up. I am very pleased with the service provided. Thank you.

Ken M. – Score: 10
Customer Comments:
SUPERLATIVE SERVICE, FRIENDLY, COMPETITIVE PRICING. PROFESSIONALISM EVERY ASPECT. EARNED MY TRUST AND THAT IS NO EASY TASK.

Judy B. – Score: 10
Customer Comments:
VERY PLEASED WITH MY SALESMAN AND SERVICE. INSTALLATION WENT VERY SMOOTH, VERY CLEAN WITH THEIR WORK. WOULD HIGHLY RECOMMEND YOUR COMPANY AND SERVICE.

Ron M. – Score: 8
Customer Comments:
INSTALLERS WIRED BACK WARDS DURING INSTALL AND TECHNICIAN HAD TO COME BACK NEXT DAY TO REPAIR OTHER THEN THAT GOOD JOB.

Joseph S. – Score: 10
Customer Comments:
THE WORKERS WERE COURTEOUS, FRIENDLY AND DILIGENT AND WHEN OUR OLD A/C FINALLY STOPPED WORKING FOR GOOD A FEW DAYS BEFORE OUR APPOINTMENT, THEY WORKED WITH US AND GOT THE NEW A/C QUICKLY.